Booking
Bookings are deemed to be placed with Car Spa when the booking confirmation
message/number is sent from either the app or the website.
• We will make every effort to complete the Services on time in each instance,
but there may be delays due to circumstances beyond our control in which
case we will complete the Services as soon as reasonably possible. We
reserve the right to suspend the Services if we must deal with technical
problems, or to make improvements to the Service
• carspa.lu reserves the right to refuse or deny any booking or continue with
their service if they deem the customer to be unreasonable
• carspa.lu reserves the right to refuse or deny customer demands above and
beyond the booked service
• carspa.lu will not tolerate any verbal or physical abuse towards any of its staff
under any circumstances and will take the relevant actions should any such
behaviours be encountered
• Please note that for very dirty interior/exterior vehicles such as heavy mud,
heavy amount of pet hair, heavily soiled carpets/mats an appropriate
agreement on additional time & or cost may be required before our
technicians start work
• All vehicles are cleaned at the customer’s own risk
Cancellation
• 24 hours’ notice either on the website or the app. is required to move or
cancel any booking
• Failure to provide 24 hours’ notice of cancellation may result in a minimum
charge of 25% of the service cost though booking can be re-scheduled at no
extra cost
• Same day appointments that are missed will incur a minimum charge of 25%
of the service cost
• carspa.lu reserves the right to take full payment if a booking is cancelled or
missed on the day without notification
• carspa.lu reserves the right to alter or amend a booking time/date without
penalty but wherever possible will let the customer know
• carspa.lu reserves the right to alter a booking or move a booking in
accordance to its staff levels, weather conditions and/or equipment failure
without penalty to the company
• Failure to be present at the time and location of the ordered service could
result in the full value of the service being charged
Payment
• You are required to make the payment for your Car Spa service when you
return to pick up your vehicle, at the price set out in our service menu
• Any amount unpaid could result in us retaining your vehicle and not releasing
it until you have made payment in full to us. Your vehicle will remain with us,
at your risk, until any such late payment is received
Liability
• We will perform the services selected by you from our service menu with all
reasonable skill and care
• Whilst the carspa.lu shall take all reasonable steps to ensure that its
technicians shall take reasonable care of the vehicle whilst in its custody
(including without limitation where the vehicle is washed and cleaned), the
company shall not be liable for:
o Damage to, loss of the vehicle or any part of it, or any of its accessories
or any of its content and/or
o Damage to any other property, arising from, or in connection with the
company’s custody of the vehicle
• Where such liability is proved to arise, and only to the extent it is proven to
arise, because of negligence, a criminal act or breach of statutory duty on
the part of the company or its servants or agents
• In addition, the company accepts no responsibility or liability for any
damage, however caused, resulting from or in connection with the seizure of
the vehicle by the police, Customs & Excise or any person lawfully authorised
to do so
• The servants or agents of the company have no authority to accept any
valuables or other articles for safe custody and the company will not be liable
for any loss of or damage to any such articles which a customer purports to
leave in the safe custody or keeping of the company, its servants or agents
• Customers are requested to remove their valuables prior to leaving the
vehicle in the company's custody
• Customers are responsible for ensuring the person that they give the car to is
an employee of Car Spa
• Customers give authorisation to Car Spa to park their car elsewhere if space
in the Car Spa area is full
You must disclose to us all defects, damage, or weakness in your vehicle,
known or suspected by you, which may be affected by the services prior to
our commencing with the cleaning process
• We do not undertake to insure your vehicle against loss while it is in our
possession
• Insurance of your vehicle is at all times your responsibility
• Any complaints about our work cannot be considered unless reported prior to
departing the car park
• You will be liable to us for any death, injury or damage suffered by us or
our staff attributable to any defect in your vehicle or any harmful
contents.
• It should be noted that polish and other cleaning products can be slippery
and extreme caution should be exercised when collecting your vehicle. We
accept no liability whatsoever for loss or damage caused as a consequence
of failing to heed this warning
• Old or non-original paintwork can be damaged in the cleaning process. All
such defects must be indicated to our staff prior to commencement of the
cleaning process
• Child seats and booster seats must be refitted by you. We will not be able to
refit seats under any circumstances
• You confirm that you have a spare set of keys for the vehicle and that we
shall not be liable for loss or damage caused to you or the vehicle by our
losing the keys or locking them in the vehicle
• Older cars may have weaker plastics and we agree to provide the services at
your risk in respect of vehicles over 3 years old
Car Size
• Our determination of the size category of your vehicle with regard to the
price list shall be final and binding
Privacy
• Any payment or booking information provided to us will only be used by us
and will not be distributed or given to any other organisation
